Frequently Asked Questions

Everything you need to know about shopping with EMD Online.

What is the standard shipping time for orders?

We typically process orders within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location. You will receive a tracking number via email as soon as your package departs our warehouse.

How do I return or exchange an item?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. To start a return or exchange, please visit our online Return Portal and follow the step-by-step instructions.

How do I ensure I choose the right size?

Each product page features a detailed 'Size Guide' button. We provide measurements in both inches and centimeters. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

What payment methods do you accept?

EMD Online accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.

Do you ship internationally?

Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout. Please note that customs duties may apply depending on your country's regulations.

How should I care for my EMD Online garments?

To maintain the quality of your fashion pieces, we recommend following the specific care instructions on the inner label. Generally, washing in cold water and air drying helps preserve fabric integrity and color vibrancy.